help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Workweek hustle disappeared for our entire group

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2019 12:56

‎09-12-2019 12:56

Seems to be related to new upgrade/UI. Which begs the question, why? It wasn't broken before.

It's also near impossible to start up a new challenge.

Best Answer
4 REPLIES 4

‎09-13-2019 15:25

‎09-13-2019 15:25

Hello @WhiteChocolate, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this and if you experienced this situation in the past? Which Android mobile device you're currently using? To start a challenge on your new Fitbit dashboard design, please follow the next steps:

 

  1. Tap the Discover tab 
     
     > Challenges & Adventures.
  2. Choose a challenge or adventure, and tap to select it. 

 

To learn more about the new Fitbit app experience, please check this help article.

 

Let me know if you have any additional questions.

Best Answer
0 Votes

‎09-16-2019 05:07

In response to RicardoFitbit

‎09-16-2019 05:07

This doesn't appear to be phone specific, OS specific - we have multiple users in our group, some with iOS, etc - seems to be a core problem with Fitbit data. The challenge was gone for all of us. Our weekend one was ok.

Best Answer
0 Votes

‎01-14-2020 05:56

‎01-14-2020 05:56

The workweek hustle has disappeared for my entire group of workweek hustlers. Help! It's the only feature that keeps me in the fitbit instead of apple watch.

Best Answer

‎05-25-2020 04:21

‎05-25-2020 04:21

Same happened to me!! I also don’t have the option to create any challenges, only premium ones. It was fine last night and my challenges were deleted this morning.

Best Answer