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Wrong caller ID

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‎10-14-2019 03:22

‎10-14-2019 03:22

https://community.fitbit.com/t5/Android-App/Caller-ID-showing-previous-caller-s-name/m-p/3832345#M11...

As this thread has been marked as SOLVED, although the problem still persists, I have to open a new one, in the hope that maybe someone at The Fitbit Higher Authority will do something about our complaints!

It has been 2 months since this problem appeared after an update, but there is still no solution. 

We have tried everything, went through all kind of troubleshooting steps they suggested: notifications off/on, bluetooth off/on, deleting, re-pairing our devices, you name it... even buying new phones, but with no luck, we still cannot see who calls us! Why? Because the problem is NOT in our phones or settings, but in the Fitbit app! 

Right now the only working temporary solution is to downgrade it to an older version (2.90) and not let the play store to update it.

We trusted in Fitbit that they will solve this issue by now, but they just blame us, while it's clear, by the number of the many complaints, and by the fact that the older versions DO WORK. It seems that they really don't care about their clients. Do you call this costumer support for an international corporation? Shame on you, Fitbit!

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4 REPLIES 4

‎10-15-2019 17:36

‎10-15-2019 17:36

Hi @Ildi.P, it's nice to see you again participating in the Community Forums, welcome back.

 

Thank you for taking the time to share your thoughts and personal experience with the wrong caller ID inconvenience, your effort and patience troubleshooting this situation prior to posting are appreciated. Just as per previously mentioned, we are aware of this matter that's affecting certain users with the notifications feature and working to resolve it as soon as possible.

 

Keep in mind that we are always striving to improve the Fitbit experience with our products and services, therefore, the input that's shared here in the Community Forums is always helpful for us to continue working on this and evaluate our products to make sure that we are delivering what our users want and need.

 

Don't hesitate to contact me back if you need anything else. 

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0 Votes

‎10-17-2019 22:26

In response to RicardoFitbit

‎10-17-2019 22:26

Sorry, but I don't get it... if you are aware of this issue, then why is
the aforementioned thread marked as SOLVED? That thread is about this
issue, people are searching for an answer, they scroll through the pages,
in the hope that there is the solution to their problem, as it's stated in
the header (ANSWERED), but there are only temporary suggestions from other
users, no real fix from fitbit!


Virus-free.
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Best Answer

‎10-17-2019 22:27 - edited ‎10-17-2019 22:29

In response to RicardoFitbit

‎10-17-2019 22:27 - edited ‎10-17-2019 22:29

It's a shame for fitbit, that after more than 2 months they weren't able to fix this, and we don't even receive a competent answer with an ETA.

Best Answer

‎10-18-2019 03:37

‎10-18-2019 03:37

I am having the same issue and now it is making me doubt the whole app. There are other issues with call notifications 5 min after a call or text and other features of the app. It's very frustrating considering I love my Fitbit. 

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