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Zip can't connect to my phone

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‎03-01-2017 02:41 - last edited on ‎03-02-2017 04:59 by Moderator Alum

‎03-01-2017 02:41 - last edited on ‎03-02-2017 04:59 by Moderator Alum

Hi, my Fitbit can't connect to my Samsung S6. The response is either Reject or can't communicate

 

Please assist.

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎03-02-2017 05:00

‎03-02-2017 05:00

A warm welcome to the Community @Lerato1. If your tracker is not syncing with your Samsung Galaxy S6, I recommend following the instructions provided in the Having trouble syncing? post.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-02-2017 05:30 - last edited on ‎03-02-2017 05:36 by Moderator Alum

In response to AlejandraFitbit

‎03-02-2017 05:30 - last edited on ‎03-02-2017 05:36 by Moderator Alum

Thank you, I managed to connect. My problem was I didn't disconnect my previous Fitbit Zip.

 

Thank you.

 

Regards,
Lerato Molai

Moderator edit: Removed personal info

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