Zip not syncing

[walking-woman]

My zip has not synced for over a week, since I did a phone update. It's never been a problem before. Now, it won't sync at all. I've tried everything. Followed all the tips. Uninstalled the app. Disconnected the zip. Now I can't even get it back. Suggestions anyone, 'cause I'm really frustrated. And no, I don't want to get a watch, or another tracker.

[LanuzaFitbit]

Welcome to the Forums @walking-woman.

Thanks for sharing the steps that you have tried to get your Zip syncing to your phone.

In this case, I'd like to recommend that you try to restart the connection between your phone and Fitbit from scratch. To do so, please follow these steps:

1. Go to your phone's Bluetooth settings.
2. There look for all of the Fitbit devices that show up as paired.
3. Remove all of those Fitbits from the list.
4. Restart your phone.
5. Run the set up as if your Fitbit was a replacement.

I'm sure that this will get your Zip working properly.

In the meantime please let me know what phone is it that you are using and what Android version is that phone running.

Let me know how it goes or if you have any other questions.

[SunsetRunner]

If it's an Android phone and you've updated to Android 9, then you're in the same troubled waters as the rest of us... and this boat has no paddles. The Zip has trouble syncing with Android 9, a problem that FitBit has been aware of since August of last year.

You can run through the all of the steps listed by FitBit support staff, but you'e unlikely to have any long term success. The only real solution at the moment is to remove and reinstall the battery which will usually allow the ZIP to Sync for a very short period of time after putting the battery back in.

[walking-woman]

Thank you for suggestion "recovery runner". Removing the zip battery did actually work (for a moment). Not today though.

None of the Fitbit "troubleshooting" or advice has worked. And now, in response to my questions... they are asking where I bought it, and when.

It's ridiculous, and a joke. Why don't they just admit they have a problem?

[Rich_Laue]

If you have had a phone update and a tracker fails to sync. The best thing to do is uninstall the Fitbit app, restart the phone to clear memory and install a fresh copy of the Fitbit app. 

Part of the Fitbit app gets embedded and customized for the operating system on the phone. When your phone gets updated, the Fitbit might still be setup for the old system. 

[walking-woman]

Ah.... thank you.... but no. Believe me when I say I have tried
everything. We “zip” owners are now painfully aware that it is not a phone
problem. Fitbit has a problem that they either don’t know how to solve, or
don’t care to solve (because who cares about the “zip” now anyway!)
And yes, I have turned my phone on & off. I have turned Bluetooth on & off,
I have uninstalled and re-installed the app. I have gone through the list
of troubleshooting steps. The only thing that has helped so far, was
removing the zip battery, then putting it back in. (This also, not a Fitbit
suggestion, and not a long term solution). Unfortunately, this was only
momentary. (And did not include any previous days steps.) Alas, the next
morning, once again “tracker not found” appears when I try to sync.
Fitbit has not offered any solution to the problem. Nor do they seem to be
offering a solution to many of the issues raised by other frustrated owners.
So no, I will not be updating my zip with another Fitbit tracker.

[Rich_Laue]

Has anyone actually contacted Fitbit about their sync issue? Your posting in the user helps user forums where there is no guarantee that a fitbit employee has seen this. 

[SunsetRunner]

Many of us have contacted them multiple times and wasted countless hours with the level 1 tech support, going thru the same failed steps over and over again. Eventually we get transferred to a higher level tech support person who has us repeat many of the steps that didn't work the last two dozen times we tried them before finally admitting that there's a syncing problem with Android 9 and stating that the only solution is to remove and reinstall the battery or sync to a device that doesn't have Android 9 on it.

Complete. Waste. Of. Time.

[walking-woman]

Oh my goodness! Why didn’t I think of that...
Sorry for the sarcasm, but yes. Of course I have contacted Fitbit. Here, I am just expressing my frustration at the complete waste of time that has been.
They have no answer for our problem. They just don’t want to publicly acknowledge it. They are unable to sort out the issue with Android 9. And they are unwilling to offer a solution.

Sent from my iPad