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android app sync

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‎09-27-2017 10:14

‎09-27-2017 10:14

i usually sync my surge with my amazon tablet, but today decided to sync with my android phone s my tablet does not seem to find it reliably, the problem i now have is that all my friends have disappeared, the challenge i was in has disappeared and the data only goes back to monday this week, anything prior to that is showing as 0, i have looked at my online dashboard and it is the same, any ideas anyone??????

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6 REPLIES 6

‎09-27-2017 10:27

‎09-27-2017 10:27

Not sure if this is related, but 5 hrs ago I had a chat to the helpful people at fitbit  because the app logged me out and wouldnt let me back in, and the webpage was down.

from fitbit "Abby (9/28/2017, 1:18:51 AM): We are experiencing some trouble on our end at the moment, however we are already working to have it resolved. "

the website has since come back up for me, but the app still hadn't. just downloaded the newest update for it though and that has let me back in. Perhaps give that a try?

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‎09-27-2017 10:31

In response to Debbie.F

‎09-27-2017 10:31

hi, thanks for that, but ive had the problem before, i switched to my phone and same thing happened, so switched back to tablet and all the data came back, so not sure what is going on with it. i dont know if i have somehow managed to set up 2 accounts for the same email address as i have just had the email saying ive won my first badge for 10000 steps, which i also did months ago...........

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‎09-27-2017 10:34

In response to singate

‎09-27-2017 10:34

Maybe they are still having issues with their site. 

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‎09-27-2017 10:36 - edited ‎09-27-2017 10:37

In response to Debbie.F

‎09-27-2017 10:36 - edited ‎09-27-2017 10:37

You could try the go to answer....log out, restart phone, log back in. lol 

seriously though...I wonder if you have to log out on both devices at the same time to allow it to sync correctly.

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‎09-27-2017 10:43

In response to Debbie.F

‎09-27-2017 10:43

tried that on the phone, but i have just noticed that my tablet says my username is Simon I. where my phone says it is just Simon, im not sure how it is possible but i think somehow i have 2 accounts under the same email address........i do remember having some set up issues but im pretty sure i used the same email address, i seem to remember having to register twice.

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‎09-27-2017 10:49

In response to singate

‎09-27-2017 10:49

Darn, you will have to get in touch with customer support to delete the duplicate.

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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