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blaze not syncing after update to Oreo

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‎07-07-2018 12:22 - last edited on ‎07-12-2018 09:01 by Fitbit Moderator

‎07-07-2018 12:22 - last edited on ‎07-12-2018 09:01 by Fitbit Moderator

"Blaze Classic" syncs, "Blaze" will not. Last sync was at July 1st shortly after midnite.  I think this was the same morning my phone updated to Oreo Android 8.0.0.

If I delete app from my phone and reinstall will i lose this last weeks info on my phone.

 

 

Moderator edit: Clarified subject

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‎07-12-2018 09:01

‎07-12-2018 09:01

Welcome to the Forums @TarasW.

 

If you delete the app and then install it again, no progress should be lost as it is either stored in the device or already in our servers, so you can definitely try that. Additionally, please try to follow the steps on this help article. They should definitely help your Fitbit to start syncing again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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