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can't share activity with background image taken from camera

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‎04-24-2019 10:10 - edited ‎04-24-2019 10:13

‎04-24-2019 10:10 - edited ‎04-24-2019 10:13

When I try to share activity using the camera button, and after clicking on the button, the app redirects again to dashboard and close the sharing.

I checked permission granted to the app to access the camera, my app is updated, and my Android also is up to date.

I'm using Blackberry Key2 with Andriod 8.1.0

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4 REPLIES 4

‎04-25-2019 11:33 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

‎04-25-2019 11:33 - last edited on ‎04-24-2025 10:20 by Fitbit Moderator

@nghazaly Welcome! It's good that the community is growing! 

I will assist you with your background image. Try logging out from the app, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-10-2019 17:52

In response to AlvaroFitbit

‎05-10-2019 17:52

Hi,

I followed your steps but didn't work

Still not able to share activities with background image from camera

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‎07-25-2019 08:39

In response to nghazaly

‎07-25-2019 08:39

Any update on this

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‎07-29-2019 09:39

‎07-29-2019 09:39

Same problem here with both BlackBerry KEY 2 LE and BlackBerry DTEK60. 

 

The camera option is a great feature for fitbit to advertise itself but it's just not working for many Android devices. It should be too hard to support the camera on Android. 

 

Is there any update, @AlvaroFitbit ? Thank you. 

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