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can't sync with Samsung 6

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‎02-13-2016 12:41

‎02-13-2016 12:41

Hi had charge hrs for a month from amazon. Can't return has rarely synced and no idea what to do gutted ive wastes so much money
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5 REPLIES 5

‎02-14-2016 03:25 - last edited yesterday by Fitbit Moderator

‎02-14-2016 03:25 - last edited yesterday by Fitbit Moderator

A warm welcome to the Forums @mojoworking. If you are having problems connecting your tracker with your Samsung Galaxy 6. I recommend checking if your phone is a Compatible Mobile Device. If it is, follow the Syncing Troubleshoot and If these steps don't work, feel free to contact our Support Team.

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-14-2016 05:26

‎02-14-2016 05:26

I had done all of these things. I've done them all again. Alas still no joy. I just wanted something that I could log my activity with etc and it's not working
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‎02-14-2016 07:16

‎02-14-2016 07:16

Same issue since Friday evening. None of the troubleshooting tips have helped. My tracker is not a useless bracelet. Very disappointing. I feel like fitbit is not taking this problem seriously. I'm looking at different trackers today.
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‎02-14-2016 07:17

‎02-14-2016 07:17

Nothing but a useless bracelet.
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‎05-21-2016 07:13 - last edited yesterday by Fitbit Moderator

In response to mjwallace79

‎05-21-2016 07:13 - last edited yesterday by Fitbit Moderator

Welcome to our Community @mjwallace79! Thanks for the update @mojoworking! Robot HappyWhy don't you try restarting your tracker by following the steps provided in this thread and make sure your Internet and Bluetooth connection are working properly. If that doesn't work try setting up your tracker as a new device by following the process provided here.

Hope this helps, let me know how it goes! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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