cannot add new device Charge 2- just received replacement

[dragon1761]

attempted to pair the charge 2 with Note 8.

Gets to the charge 2 detected- entered 4 digit code.

Can not proceed further.

Tried resetting the unit by plugging it in and pressing the button till reset.

Tried restarting phone

Tried turning on and off blue tooth.

Phone able to find charge 2 and pair it, but cannot add on the fitbit program.

[Rich_Laue]

You say the phone can find and it can pair?

The only way the tracker can be paired is by letting the app pair it after the app has found the tracker.

My thought would be to unpair the Charge 2. I would also clear the fitbit app's cache.

[dragon1761]

Thanks for help. It did not work.

[Looncat]

We'e you able to figure this out? I'm having the exact same problem. Thank you!