cannot update and sync os2.2 on huawei nova3i

[sasiwat]

cannot update and sync  os2.2  on huawei nova3i

[LanuzaFitbit]

Hello @sasiwat.

Let me try and help you get the update through.

This might be happening because the Huawei Nova3i is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Having said that, it is possible that you can get it work if you follow these troubleshooting steps:

1. Restart the watch. 
2. "Remove" the watch from your account inside of the Fitbit app.  
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices paired to your phone)
4. Try the update again.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any other questions.