09-18-2018
10:09
- last edited on
09-19-2018
09:30
by
AlvaroFitbit
09-18-2018
10:09
- last edited on
09-19-2018
09:30
by
AlvaroFitbit
I have a new Moto5 phone and now my Fitbit won't sync
Moderator edit: updated subject for clarity
09-19-2018 09:32
09-19-2018 09:32
@Deejo50 Welcome! It's good that the community is growing! Your phone doesn't show as compatible but you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
Let me know how it goes!
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09-21-2018 06:56
09-21-2018 06:56
Everything is working fine again. It was syncing at first then it wouldn't do anything now for some reason it has been syncing regularly.
10-11-2018 05:27
10-11-2018 05:27
@Deejo50 sorry for the late reply. Thank you for letting me know that things are fine now. Keep up the great work and hope you reach your fitness goals in no time.
I'll be around!
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