Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't sync with Moto 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

I have a new Moto5 phone and now my Fitbit won't sync

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

@Deejo50 Welcome! It's good that the community is growing! Your phone doesn't show as compatible but you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

Everything is working fine again. It was syncing at first then it wouldn't do anything now for some reason it has been syncing regularly.

Best Answer

@Deejo50 sorry for the late reply. Thank you for letting me know that things are fine now. Keep up the great work and hope you reach your fitness goals in no time.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes