help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't sync with Moto 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2018 10:09 - last edited on ‎09-19-2018 09:30 by Fitbit Moderator

‎09-18-2018 10:09 - last edited on ‎09-19-2018 09:30 by Fitbit Moderator

I have a new Moto5 phone and now my Fitbit won't sync

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎09-19-2018 09:32

‎09-19-2018 09:32

@Deejo50 Welcome! It's good that the community is growing! Your phone doesn't show as compatible but you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎09-21-2018 06:56

In response to AlvaroFitbit

‎09-21-2018 06:56

Everything is working fine again. It was syncing at first then it wouldn't do anything now for some reason it has been syncing regularly.

Best Answer

‎10-11-2018 05:27

In response to Deejo50

‎10-11-2018 05:27

@Deejo50 sorry for the late reply. Thank you for letting me know that things are fine now. Keep up the great work and hope you reach your fitness goals in no time.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes