10-10-2018 18:42
10-10-2018 18:42
cannot update and sync os2.2 on huawei nova3i
10-11-2018 07:36
10-11-2018 07:36
Hello @sasiwat.
Let me try and help you get the update through.
This might be happening because the Huawei Nova3i is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.
As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Having said that, it is possible that you can get it work if you follow these troubleshooting steps:
If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.
Let me know if you have any other questions.