cant get it to sync

[annette84]

I was in sync but cant sync it now

[SunsetRunner]

Hi @annette84

If not already done, feel free restarting the tracker & the phone.

Restart the tracker

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[ljones727]

@SunsetRunner I have been restarting both constantly - any idea when this can get fixed?

It used to work with no problems at all! I don't know if it was the tracker update or an app update.

[SunsetRunner]

@ljones727

Not being a Fitbit Employee, just like to help out freely when able to.

Feel free to contact the Fitbit Support Team (Click here to contact)

Mention the things you've already tried. Hope it be fixed soon.

[ljones727]

@SunsetRunner Yeah I figured it was worth a try lol 

I've contacted Support a couple times... So far, nothing 

[SunsetRunner]

@ljones727

When keep contacting them by email, there's a chance that your message is pushed back.. when did you contacted them? It takes up to two working days before getting a reply.

[ponigal]

I'm having the same problems. Can't get it to do anything now, won't sync or even pair. Uninstalled, reinstalled, phone on and off, reset flex! I'm ready to try Garmin!

[MeylinP]

A warm welcome to our new friend @annette84 @ponigal! It's great to see you around more often @ljones727! I noticed @SunsetRunner provided you with some suggestions to help you resolve your issue. I'd suggest you try to set up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. 

Also, @ljones727 please know that Customer Support usually takes between 1-2 business days to reply back to you. However, I'd suggest you contact them via phone to receive a faster response at 1 (877)-623-4997. Their available hours are 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. They're also available on weekends from 6:00AM to 5:30PM PST. 

Hope this helps, let me know how it goes! 

[annette84]

I did get it to sync, But I am so sick to my stomach because it came off at some point and I lost it. I looked all over. It took Me two months to save for it because I am on disability....I will check back in when I am able to purchase a new one....Thanks

[MeylinP]

Hey there @annette84 ohhh no my friend, I'm really sorry to hear this! Have you tried the steps provided at I lost my Fitbit tracker? If you already did, I'd suggest you contact our Customer Support team and I'm pretty sure they'll find a good solution for you.

Keep me posted! 

[ponigal]

After a lot of frustration and calls to fitbit support, I gave up and went
with Garmin. I love the fitbit flex and hated losing a years worth of steps
but till the syncing issue is fixed, I am switching.