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challenge data incorrect

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‎01-11-2016 14:14

‎01-11-2016 14:14

I am in a 5 day challenge but the steps in the challenge are much less than I have recorded in the dashboard. Help I am losing
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‎01-12-2016 00:18

‎01-12-2016 00:18

Not all your steps counts towards challenges. Any that were as a result of a manually logged activity or as a result of a 3rd party app do not count. This also applies if your steps were as a result of using your phone GPS to track your steps via MobileRun. Finally, as the following link explains, there can also be discrepancies due to timezone differences:

 

http://help.fitbit.com/articles/en_US/Help_article/Challenges-FAQs/

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‎01-14-2016 03:50

‎01-14-2016 03:50

Welcome to our Community @leedspol! It's nice to see you around! Woman WinkI agree with @SteveH's post, there are some possible reasons why this might have happened apart from the ones he already mentioned:

 

1. Steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. All participants aren't in the same timezone. 

 

Hope this helps, have a great day! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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