charge 3 sync and now connection issues

[Itsmeizzyd]

Had issues getting my charge 3 to sync, so I went to fitbit help and nothing worked, so I went to forums and was advised to reconnect my fitbit to my phone which is not happening at all now.

I type in the code and it stays on "connecting..." for up to half an hour. Tried three times now.

[SteveH]

The usual things to try when you get syncing / connection issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at:  Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com