help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

charge hr wont sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2018 21:02

‎01-12-2018 21:02

This Charge HR is a replacement. Ive had it for 12 months and as of the 12th of December it won't sync AT ALL. I've removed device and reactivated device.. I've uninstalled amd reinstalled and it still just spins like its attempting to sync. I'm honestly fed up with this product.

I have a Samsung S7.

Best Answer
0 Votes
1 REPLY 1

‎01-13-2018 01:03

‎01-13-2018 01:03

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer