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fitbit app Charge 2 will not sync on Samsung Galaxy S8 unless I disconnect and reconnect blue tooth

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‎10-31-2018 12:43

‎10-31-2018 12:43

I cannot get my Fitbit app on my Samsung Galaxy S8 for my Charge 2 to sync unless I disconnect and reconnect blue tooth.  Then it will sometimes sync one time, but that is it.  The next time I want it to sync, I have to disconnect and reconnect blue tooth again.

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1 REPLY 1

‎11-01-2018 05:08

‎11-01-2018 05:08

@theoii Welcome! It's great to see you around! Sorry to hear that your Charge 2 isn't syncing correctly with your Samsung S8 phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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