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fitbit app logging me out on andriod

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‎02-12-2019 05:28

‎02-12-2019 05:28

I had this issue once before. I deleted the app and reinstalled it. Than the last month. Fitbit sent me a message saying they locked my account.Since someone was trying to get into my phone and to change my password. Which I did through the app for fitbit, than had to change it on my phone. Ever since I've had to do a reset on my surge to get it sync with my phone.That helped.  And now in the last week the app on my phone has been logging off or not wanting to connect with my surge. It's working for my husband with his surge and his phone.(He has the same kind of android and me and a surge. Taking suggestion to figure things out. Frustrated. But to mind you last week I had  30 minutes of active minutes and than I went on to another activity and than no active minutes.

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‎02-13-2019 09:44

‎02-13-2019 09:44

@Katesgetfit Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Fitbit app is logging you out. Make sure that you have the app up to date. After this restart your phone and retry logging in. Finally go to settings > apps > Fitbit and clean its cache there.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-16-2019 15:26

In response to AlvaroFitbit

‎02-16-2019 15:26

I followed the steps.Which worked for 3 days. And today it was a easy day. I added 15 minutes of Zumba it was there for awhile. And dam it's gone. Not sure what I'm doing or if it's my app or my computer.

 

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