07-23-2015 16:49
07-23-2015 16:49
Answered! Go to the Best Answer.
07-24-2015 11:09 - edited 07-24-2015 11:09
07-24-2015 11:09 - edited 07-24-2015 11:09
@Modacious@Briana83@se0505@Gaary@awinders@JenPF@jalonzo@racertempo@aswiftakita@cassieweav@Sarahf109@Odyssey13This problem should be resolved now and you all should be able to sync and log via the the online Dashboard or your Android devices again!
Thank you to everyone for reporting this and a special shoutout to @Odyssey13for helping everyone out! You rock!
Catch you all later!
07-23-2015 16:50
07-23-2015 16:50
Been having the same problem. Tried every solution that's been suggested, with no luck.
07-23-2015 16:52
07-23-2015 16:52
I've been trying to sync for an hour and can't get it to do anything.
07-23-2015 16:55
07-23-2015 16:55
07-23-2015 16:58
07-23-2015 16:58
07-23-2015 17:00
07-23-2015 17:00
I've been trying to sync for the last two hours and keep getting the notice that Fitbit.com is down for maintenance. I beginning to think they are experiencing either a software or hardware failure of significant size. In the past when I've the "down for maintenance" notice is was only for a short duration, this "down for maintenance" outage has been going on for several hours. It would be nice if somewhere on the fitbit site they would report a system status.
07-23-2015 17:03
07-23-2015 17:03
yes, same for me
07-23-2015 17:08
07-23-2015 17:08
For the past 2 hours when I go to sync my Charge HR with the Fitbit app on my Samsung Galaxy s3 it has been telling me that fitbit.com is down for maintenance and that my historical data is not available. It had been acting fine up until the point I went running after work and the Fitbit App crashed as soon as I started logging my run. I'm not really sure what's wrong and any suggestions would be appreciated. Please let me know if I didn't supply enough info.
07-23-2015 17:16
07-23-2015 17:16
07-23-2015 17:19
07-23-2015 17:19
I am having the same issue too. I received a replacement charge in the mail today after the side peeled up on the old one...prompting it to begin malfunctioning. Tried to set up up the new one with no luck.
07-23-2015 17:20
07-23-2015 17:20
@Modacious @Briana83 @JenPF @awinders @Gaary @se0505
Hello and welcome to the forums.
Just got on the forums this evening and saw this thread. I have the same thing with my Android Lollipop and Samsung Galaxy 4. Tried all the usual, turning off bluetooth, restarting the phone and it's still showing down for maintenance.
Using my dongle, I was able to sync via the computer. Once I did that, my Android app noticed the difference in steps.
So, for now, I'm just being patient until things get sorted out. On a good note, the Challenges I'm in seem to be working.
Dont worry. We know support will be taking care of this for us. They are fantastic.
Happy stepping. Your device holds seven days of steps, so keep stepping!
07-23-2015 17:32
07-23-2015 17:32
I get this once and while but it usally corrects itself. Now I am on 3 hours with this message. I have uninstalled, reset the phone, reinstalled, cleared the cache, reset the tracker, and still nothing.....any ideas?
07-23-2015 17:34
07-23-2015 17:34
07-23-2015 17:36
07-23-2015 17:36
@racertempo I moved your post over here with the rest of us. Please read what I posted above.
Thanks.
07-23-2015 17:37
07-23-2015 17:37
Welcome to the forums @aswiftakita
I moved your post over here with ours. Please read what I posted.
Customer support will take care of us.
07-23-2015 17:42
07-23-2015 17:42
07-23-2015 18:15
07-23-2015 18:15
Working again!
07-23-2015 18:17
07-23-2015 18:17
07-23-2015 18:18
07-23-2015 18:18
07-23-2015 18:18
07-23-2015 18:18
Uninstall and reinstall the app, then sign in again and it should work.