fitbit not syncin to phone

[taffyboy]

my fitbit was working fine since Xmas. suddenly turned it self off had to reset it . It is not sync to my Samsung phone have tried all trouble shooting but still not working

[Rich_Laue]

By reset did you do the standard hold the button gor 12 seconds, or yge advanced factory reset? After a factory reset the Fitbit needs to be setup as a replacement tracker.

[muttley27]

Mine hasnt be able to sync since Thursday night its very frustrating
Have done all troubleshooting

[Rich_Laue]

@muttley27 does the app give you a red circle to tap on, or an error message?

By all do you mean

• Restart fitbit
• Turn phone completly off, then turn on.
• Checked for app update
• Logged out of app, then back in
• Removed app, then reinstall 
• Added tracker as a replacement device.
• If a Charge or HR as a last resort, did you try a factory reset.
• Are you able to use a second device to sync through, and has it been turned off?

 I probably forgot a few possible steps to try.

[muttley27]

All good now. Did all except for restart as i was out and not at home with my charger.