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galaxy s5 neo

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‎06-01-2016 22:47

‎06-01-2016 22:47

I can't connect to my Charge HR with my new phone. Is there a way to make it work?
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‎06-02-2016 00:16

‎06-02-2016 00:16

It may not be possible. The phone isn't showing on the list of supported phones at www.fitbit.com/devices

 

Hopefully someone with a S5 Neo will be able to confirm.

View best answer in original post

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5 REPLIES 5

‎06-02-2016 00:16

‎06-02-2016 00:16

It may not be possible. The phone isn't showing on the list of supported phones at www.fitbit.com/devices

 

Hopefully someone with a S5 Neo will be able to confirm.

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‎06-02-2016 08:10

‎06-02-2016 08:10

Thanks, I couldn't find it on the list either. It worked so well with my old phone and now I'm disappointed.
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‎01-26-2017 06:20 - edited ‎01-26-2017 06:20

In response to SteveH

‎01-26-2017 06:20 - edited ‎01-26-2017 06:20

I also have an S5 neo, and i am unable to connect my phone to my fitbit. I spoke with an agent and they said the S5 neo is not supported with FitBIt. Its kind of ridiculous. I am a bit upset about it. 

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‎04-02-2017 10:03

In response to justine01

‎04-02-2017 10:03

I had problems connecting my S5 Neo to my fitbit charge 2, however after restarting my phone it connected no problem.

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‎10-01-2017 11:57 - edited ‎10-01-2017 12:00

In response to VickiT96851

‎10-01-2017 11:57 - edited ‎10-01-2017 12:00

I have a Samsung Galaxy S5 Neo and my fitbit (Alta HR) connects fine. I was initially scared that it wouldn't since the fitbit comes with an empty battery and the App was having problems syncing between my phone and my Alta HR because of this. This is when I realized that I never checked if they were compatible before purchasing my fitbit (my logic "it's Samsung, why wouldn't it be?"). So I left it alone to charge up and it worked fine afterwards. Also, it was unable to sync after the App update and the phone needed to be restarted before it was able to sync.

 

Maybe your Charge 2 is having similar problems?

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