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help with new Charge 2

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‎12-05-2016 01:01

‎12-05-2016 01:01

How long is the site going to be down for maintenance? Have been trying to set up new Charge 2 for 3 days now! 

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‎12-05-2016 01:10

‎12-05-2016 01:10

I think the problem may be at your end. The service seems to be running ok.

 

Are you using a phone or a computer to run the setup? Have you tried restarting it? 

 

If using a computer a wonder if your firewall is preventing access.

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‎12-17-2016 08:09

In response to SteveH

‎12-17-2016 08:09

Welcome to the Fitbit Community @Fury1! I'm asking the same than @SteveH.. are you trying to use a computer or cellphone? If you're using a phone, let us know what model and also please check that it's included in the list of supported devices. 

 

For the cell, I'd try rebooting it, this clears many issues. Sometimes my Fitbit widget doesn't update and this will fix it. 

 

Next I would go to Setting/Application/Fitbit app and clear the cache.

 

Keep us posted! 

Maria | Community Moderator, Fitbit


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