help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

mobile track not found

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-01-2018 06:38

‎11-01-2018 06:38

hi just downloaded Fitbit app with no Fitbit accessories just using phone wanted to track steps... it says when you select no device to connect it should be instructions for mobile tracker but I never got them and cant pull it up to setup ( followed all instructions for setup still no luck) need help 

Best Answer
1 REPLY 1

‎11-01-2018 13:53

‎11-01-2018 13:53

Hi, @Note8Guy! Based on your name, I'm going to assume you're using a Galaxy Note 8. If you check the supported devices page, you will see that MobileTrack is not supported on your device. Unfortunately, you'll have to add activity manually if you'd like to try out the features, or use the GPS function on your phone to track specific activity.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes