04-17-2024 19:22
04-17-2024 19:22
I noticed that my SPo2 is missing from my health metrics and is no longer recording data. I went to the app section and it said that the app is no longer compatible with my fit bit. I have a versa 4. I am wondering what happened. Very confused because it was compatable. Any help would be appreciated. Thank you much.
04-17-2024 21:21 - edited 04-17-2024 21:22
04-17-2024 21:21 - edited 04-17-2024 21:22
Hi @linderb1974 - if there is a compatibility issue don't uninstall the Fitbit App.
Can you give more details such as phone and OS version, whether you changed location, and what appears on the watch in the Today section.
You can try a watch restart and also logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it. Then restart the phone also. This will clear any glitches.
Login again and sync.
This might help also
Why won't my Fitbit device sync?
Some countries may not support SpO2.
Author | ch, passion for improvement.
04-18-2024 06:19
04-18-2024 06:19
Thank you for the info. I did do a reboot on my watch and everything is back to normal. Again, thank you for your help. 😄