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not able to connect my charge hr first the second time

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‎09-03-2016 20:19

‎09-03-2016 20:19

I was not able to sync my charge hr with my phone so I deleted the device in the app and reset the band after factory reset it am not able connect my charge hr
can anyone help me
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‎09-05-2016 05:28

‎09-05-2016 05:28

Hey @AL-HR I hope you are doing great and welcome to the Community!

 

Ok so let me see if I understood, so your Charge HR was not syncing so you tried to set it up your Fitbit as a new device after try a factory reset, right? And now is not connecting. Smiley Sad Let me give you a hand on this, so first of all, I will suggest you to perform a restart of your tracker by following the instructions on @AlejandraFitbit post and then, make sure to follow these instructions to pair your Fitbit with an Android. If after that, it still not working, please contact Fitbit Support so they can find a solution for you.

 

Let me know how it goes!

 

Heydy | Community Moderator, Fitbit
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