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phone not compatible with Fitbit

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‎02-28-2019 18:03

‎02-28-2019 18:03

Want to know how long it takes for a phone to be compatible with the Fitbit.  I have a Samsung Galaxy J7.  It has all the functions but still isn't compatible.  I would like to use the Fitbit but if I have to wait too long, the item is being sent back

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‎03-01-2019 00:41

‎03-01-2019 00:41

When a phone is not listed at www.fitbit.com/devices it either means that it has been tested by fitbit and shown to not fully work with fitbits, or it simply means that it has not yet been tested.

 

The following thread goes back to 2016 when the issue was first reported so it would suggest that a quick fix is unlikely. However, some people reported in that thread that they managed to get theirs working. So, it's worth trying the setup process and perhaps consider the comments in that thread to see if they offer any solution.

 

https://community.fitbit.com/t5/Android-App/Samsung-Galaxy-J7-Compatibility/td-p/1508088?advanced=fa...

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