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problems updating to charge 3

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‎03-30-2020 19:19

‎03-30-2020 19:19

hi,

I have recently received a fitbit charge 3 for my birthday and upgrade from my HR but I have been unable to sync it with my phone at all.  I have downloaded the app but my fitbit is still showing that I need to go to the setup site.  when I do it wont go past the download the app page?  what am I doing wrong?

 

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‎03-30-2020 21:21

‎03-30-2020 21:21

If you already have an account for your Charge HR, there is no need to download the app again.  From the app logged into your same account, just do 'Set up a Device' to have all your new data merged with your data from previous tracker.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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