help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

problems updating to charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2020 19:19

‎03-30-2020 19:19

hi,

I have recently received a fitbit charge 3 for my birthday and upgrade from my HR but I have been unable to sync it with my phone at all.  I have downloaded the app but my fitbit is still showing that I need to go to the setup site.  when I do it wont go past the download the app page?  what am I doing wrong?

 

Best Answer
0 Votes
1 REPLY 1

‎03-30-2020 21:21

‎03-30-2020 21:21

If you already have an account for your Charge HR, there is no need to download the app again.  From the app logged into your same account, just do 'Set up a Device' to have all your new data merged with your data from previous tracker.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes