"Failed to Send Fitbit Friend Request" Error 403 (Android)

[AlessFitbit]

Hi everyone,

Thanks for stopping by the Community to report this error with Friend Requests in the Fitbit for Android app.

I'll be escalating the issue to our app developers for investigation. 

Please stay tuned for more information or updates. 

[geckogal]

It still is not working for me. Some others have had luck using people's emails. That has not worked for me either, but it is worth a try. Good-luck.

[Marjory1974]

I receive the error 403. What to do?

[Gwen2012]

Alright, so the problem first came to light in this community in 2019. Now on the verge of 2021, there's still no answer?!

Give those code monkeys a decent kick in the butt and get them to debug! I pay enough money each month to have a working app I can share with friends..

[CKCSFAN]

I'm having the same problem. The service from them when you ask a question is slow so if you can let me know if you get a response please x

[Patriotgirl1111]

I haven't gotten the message anymore since I changed:

in my fitbit app
Go to your account - click on your icon in the top left corner, then account settings
Click notifications and scroll down to Friend Requests (there are 2, one under Push Notifications and one under Email)

When I turned them on, I don't get the error message anymore.

Good Luck!!



Sent from my Galaxy

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[CKCSFAN]

Thank you so much for taking me through this.

It's worked!!!

I have now sent a friend's request and linked!

Stay safe & warm regards

Moderator edit: personal info removed

[MTAU2019]

Same issue happens for me. 

[PhillyGirl1961]

This doesnt help. Ive tried using the user name to search and still get error message.  This needs to be fixed.

I think it's the search option that is not working. Not the invite option, unless we're just using two different terms for the same thing? Either way, it is still not working.

Moderator edit: merged reply

[Patriotgirl1111]

Ahh... ok. I don't get the error message and I did invite one iphone person but I keep forgetting to ask if they got my invite. It doesn't show us as friends yet. We'll keep trying! Thanks!
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by reply e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

[SunriseRun458]

Same here when I click on a notification someone wants to be friends page is blank, can't accept or decline. If I try to send one get Failed To Send Friend Request error message. I posted a question on forum will probably get moved have not had any luck getting answers there. I either get response from moderator that doesn't help or no response at all. Any insight is appreciated. Would like to make friends in sleep category hasn't worked once.

Can't use email while on community feed blog don't have it. Would like to send invite occasionally to someone in sleep forum and be able to accept invite when I open friend notifications page is blank can't accept or decline.

That's same error message I get when I try by user name. Can't get any answers or help.

Moderator edit: merged replies

[WhitneyMC]

I started getting this error when trying to add a friend the other the day. How do we resolve the issue? We tried with user ID, contact number and Facebook. Both of use use Android devices.

Thank you.

[SunriseRun458]

The person I was trying to add showed me as friend on his end but not on mine. He removed me on his then an email popped up on his end with friend invite he accepted and we both showed. Might be a sync issue we both got off wifi after first couple attempts. Mine was completely locked couldn't add friends. Once it synced I had several friend invites pop through. Get off wifi, refresh log in manual the dashboard login and login on fitbit.com different they seem to be different. Very frustrating can't get customer service or support from fitbit. This is another example I couldn't reply back had to login 3 times different places before reply was enabled.  

[DavisS90]

Same issues, both myself and buddy can't send invites. Not by any means. Just the same error everyone else gets. 

[Zebadie]

Are you actually going to resolve this? It's been 6 months. 

Please can someone update this issue?

[Sdsrsdsr]

It's been a year and 2 months. Clearly they are not going to resolve it. They have no support. Have the features don't work. Fitbit boasts community and challenges festures yet you can't even add your friends. Disgraceful. 

For the record I have tried everything and I get the error. 

[Joexner]

I am having this issue, has a fix been found?

I am looking for a solution to this too!

Moderator edit: merged reply

[SunriseRun458]

No fitbit does not have technical support. Community moderators post generic answers if any at all. Customer service and the developers email on the app at google play have both been shut down. The only way to possibly get a response is to post on one of their Facebook ads then they will ask you for your 8 digit case number knowing you can't get one on your own. Then they will ask you to pm your email and send you a couple more generic articles which lists everything you've already tried. Screenshot it and post under their comment so everyone can see then you might get a case number assigned to you. Horrible customer service sold millions and don't support their products. 

[Raeinco]

working hard or hardly working?

what a "great customer service" and its almost may 2021 and this problem has started since 2018 .. at least for me. so any luck? t

[EvelinaG]

Any updates on this matter? Having the same problem....

[Anita-Regina]

This problem sufaced obviously one year ago and its still not resolved