"Failed to Send Fitbit Friend Request" Error 403 (Android)

[AlessFitbit]

Hi everyone,

Thanks for stopping by the Community to report this error with Friend Requests in the Fitbit for Android app.

I'll be escalating the issue to our app developers for investigation. 

Please stay tuned for more information or updates. 

[Agimthedream]

As I read this forum from 2020 and see I'm having this issue in 2022, it doesn't give me confidence. I just bought my fitbit today and get the same error 403 when I try to connect with a fitbit user via email. 

[Lizzie867]

I have been having this issue and when I went into the dashboard on the Fitbit website (not the app) and clicked on the friends tile the requests I had got off other people were sat there and I could add people too, wonder if it's just an app issue, try using the dashboard 

[SunsetRunner]

Same thing here, please fix. This has been like this for a long time

Have tried their user name and still get that error!

[tdog21]

Strange how I can receive friend requests from spammers, scammers, retired U.S. Army generals who've been recently widowed, sob story phishers...

but not from one of my IRL best friends!

We've tried friend requests in both directions and both get Error 404

Two years and still not fixed!

I wonder how long it takes to fix a non-escalated issue lol.

Come on Fitbit - surely you can do better than this!

[RFHR]

Is there a solution yet??

[SunsetRunner]

Not yet and nobody from fitbit seems to be able to help

[SunsetRunner]

Unfortunately not one that has worked for me
Good luck

[Patriotgirl1111]

I gave up on Fitbit, I had a few that died after a year and a half so I now have a Galaxy Watch 4 that I absolutely LOVE!!



Sent from my Galaxy

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by reply e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

[BerniceM]

Is anyone actually looking into this issue?? I don't see any solutions and I am very frustrated that I can't add anyone to my "friends" list so we can challenge each other. I have tried both user and email addresses, I have uninstalled and reinstalled the latest version, I have force stopped and cleared my app cache and I have tried to send the invites both through the app and the desktop version; all to no avail.  One of the best features of Fitbit is that you gain motivation through your friends. Please fix this problem so we an enjoy the full benefits of wearing a Fitbit product!

[YojanaFitbit · Accepted solution]

Hi everyone. 

Thanks for all your comments about this inconvenience with your friend requests. Please confirm that the Fitbit app on your phone is running the latest app version: Fitbit app 3.69. If you're using a Pixel Watch, uninstall and reinstall the Fitbit app on your phone. 

After updating the Fitbit app, I'd recommend trying to send a friend request with these instructions: 

• Tap the Today tab > Fitbit logo > and tap your profile picture.
• Tap your name then > View All Friends then > Add Friends.
• Choose email address of the person you want to add < Tap okay to send invitation.

Please check with your friend to determine if he received your friend request. Ask your friend to also check Spam folder just in case.

If you're still receiving 'Error 403' when sending a friend request:

1. Please confirm what steps are you exactly using when you get this error message and if your friend received this or previous invites.
2. Confirm that you've tried to send a friend request in the past 24 hours after the update.

See you around.

[mobitchi]

Don't work, I did exactly what you said why is this here marked as solved? Fitbit app uninstalled, cache and data cleared, My friend does not get an invitation, even if he tries to add me I do not get a notification. I also tried adding him directly through the phone number "Friends with Fitbit" When I press the +, it briefly shows that the request is coming, shortly after I can send a request again (as if I had not sent a request)

• Tap the Today tab > Fitbit logo > and tap your profile picture.
• Tap your name then > View All Friends then > Add Friends.
• Choose email address of the person you want to add < Tap okay to send invitation.

When I try to add it in the mobile app using the email address, it doesn't respond at all or there is no error message or anything else

It says "Send invitation?" I press OK, but nothing happens. When I add the email address in the "username" field, it comes Send friend request failed

[ERROR 404] [URL https://android-cdn-api.fitbit.com/1.1/user/-/freinds/invitations] He also tried to add me through my profile link https://www.fitbit.com/user/9TRLNK It doesn't work via the website either, you get that error message

what now? Samsung Galaxy S21 Ultra 5G  Android 12  Fitbit 3.69 newest version from the Play Store

Moderator Edit: Formatting

[YojanaFitbit]

Hi everyone. I wanted to take a moment to thank you for all your reports.

I'm going to close this thread from further comments. In case you have any other question, I'd encourage you to visit our help site or create a new topic in the Help Forums to receive help from the Community.

@mobitchi. Thanks for your reply and for attaching that image. Please confirm if you were able to receive my friend request or send friend requests after the latest update. If not you can open a new post and tag me to keep troubleshooting this issue with you. I think this might be related to your location.

See you around the forums.