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"Upgrading DB" fails after

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‎10-23-2017 12:59

‎10-23-2017 12:59

Installed new Android app last week. Updated to even newer version today. Now every time when i start Fitbit app it shows message "Upgrading database" and this step fails claiming network issue. Fails when I'm on wifi, when I'm on cell connection only, always fail.

Does anyone else have similar experience?

 

BTW, interestingly enough - tracker seems to sync in background, when I walked over my goal on Saturday, it showed notification and by clicking on it I was able to get into app just fine, without looking at upgrading db screen. But I can't get to app directly.

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11 REPLIES 11

‎10-23-2017 18:50

‎10-23-2017 18:50

Just came looking for help for the exact same problem. The app didn't work perfectly before, updating was difficult but usually worked with patience and notifications seemed to only happen when they felt like it...but I could deal with that. Not being able to get to the app at all? Not acceptable.

Happened two days ago after installing the most recent update. Now, the exact same as OP described. Can only get past the Upgrading Database screen if a goal is met. I suppose I should never have installed the update.

I have version 2.60.1 on a Galaxy S6 Active, connected to a Blaze and Aria for almost one year.

Please fix this problem!!!

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‎10-23-2017 19:13

‎10-23-2017 19:13

Just want to add my 2 cents. I noticed the same problem on my Motorola phone today. whenever you try directly access the app, it just says it is updating the DB and then fails.

 

I also seem to have a problem with my fitbit too all of a sudden. After a while it shows a narrow line that is half solid then it eventually goes blank and does not work at all. Usually in a few hours. I plug it in to the charger and it seems to be almost dead after a half day. Not sure if it is dying.

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0 Votes

‎10-24-2017 13:39

In response to BCDC

‎10-24-2017 13:39

My Samsung phone will not manage to complete the upgrade and I can only access the app on a computer.  I have tried switching phone on and off, switching Bluetooth on and off and even restarting the fitbit.  Nothing appears to work. 

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‎10-24-2017 21:32

‎10-24-2017 21:32

I haven't seen these issues myself on my Nexus 5X with Oreo and previous. However, I seam to remember having seen posts that 2.60 has created issues with sync and app upgrade on some phones. 

 

2.60.1 fixed one of the issues that popped up for me with my recent upgrade to Oreo. If you are on 2.60 or 2.60.1, I suggest notifying Fitbit Support. Once they know about it, they can start working on a solution.

 

One suggestion that has fixed some app update/upgrade issues, may work for this, is to uninstall and reinstall. 

 

I wish I could be more helpful. Have a Terrific day!

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‎10-24-2017 21:59

‎10-24-2017 21:59

Talked with Fitbit support today. They suggested uninstalling and re-installing application again. Worked for me.

Not really ideal way to handle upgrade, but at least it works now.

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‎10-25-2017 00:47

‎10-25-2017 00:47

I have the exact same problem. I updated the app yesterday (24th oct 2017) and now I have the same problem as you!

I use an Android Galaxy S4 phone. 

Have you heard of a fix for it yet? 

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‎10-25-2017 00:50

In response to strvt

‎10-25-2017 00:50

Thanks for the info!

But when you delete and then re-install do you lose any data? As in all the data the fitbit has been recording for the past year or so?

Thanks

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‎10-25-2017 03:35

In response to strvt

‎10-25-2017 03:35

Thanks for the tip. It worked and the upgrade now works as well.



Sent from my Samsung Galaxy smartphone.
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‎10-25-2017 06:49

‎10-25-2017 06:49

As an update to my problem, I too spoke with support last night for a half hour. They indicated all my problems stemmed from the software, both app and hardware. They had me try to reboot the device but that did not work. They did have me uninstall and reinstall the app on my Motorola Moto X2 and that made the app work. However, we were not able to fix the sick device to pair it anew. They sent me email instructions to do a factory reset but I could not make that work on my device so now I have a working app but not a working fitbit charge HR. MTF

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‎10-25-2017 20:38

In response to AL.D

‎10-25-2017 20:38

@AL.D,

The data is stored in the cloud. That is how it can be view from an app and the web both.

 

A sync takes the data from the tracker and sends it to the web and then gets the results from the web to display in the app. When Fitbit Support had me delete the data in the app, the app then needed to get the data to display from the cloud again, for each page that I went to. On a fast connection, it is normally barely noticeably. On a slow connection, the saved data much better than getting fresh data from the cloud.

 

I don't know about other trackers, but I read that the Blaze holds data for a week. I.E., a sync is needed before that 7 days expires before the tracker looses data.

 

Deleting the app and reinstalling it does loose settings as they go back to default. I lost settings for both the app and the tracker. So after reinstall, go through all the options and set them. Then sync to get the tracker options updated to the tracker. That was a lesson I learned when I went for a walk and found that the exorcises were back to factory.

 

I hope this answers your concerns and have a Terrific day!

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‎10-25-2017 23:01

‎10-25-2017 23:01

At the advice on this thread, I tried to uninstall, then reinstall the app. It worked! I did not have to reboot my phone or do anything else...other then simply uninstall, then immediately reinstall the app. Then, just log back in, and all back to normal. No loss of information, looks just like it did before the update that broke it. 

Time will tell if some of the other issues are improved, but at least the app works again.

Hope this helps those that were also nervous about losing data!

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