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stylo 4, wont sync

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‎02-22-2019 17:01

‎02-22-2019 17:01

just got a new phone stylo 4 and now my versa wont sync!! I had a stylo 3 before this and it was just fine. how do i fix this?!?! 

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‎02-23-2019 00:25

‎02-23-2019 00:25

Do you still have your old phone? If so, make sure there isn't still a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone.

 

I note that neither your old or new phones are on the list of supported devices at www.fitbit.com/devices so I hope that the stylo 4 works ok. Hopefully someone with that phone will let us know their findings.

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