surge will not pair!

[JR_McG]

So I've had my surge for about 3 weeks now. When i first paired it with my galaxy note 4, everything went perfectly....for about a week. It's unpaired itself somehow. I've tried every option I've come across to pair it again, but my phones Bluetooth can't even find my surge during its scan for available devices. I've started and restarted, installed and uninstalled, everything that has been presented to me. The app also won't find my surge to set it up either. It's like my tracker doesn't exist. Please help me asap!

[Rich_Laue]

First thing the Surge can not be setup through the Phones Bluetooth screen.

Is the Surge still connected to yourFitbit account, i hope it has not been disconnected, since then it will need to be reconnected to your account, so that the app can then do the paing of the phone and Blaze.

Normally by forcing a sync will pair up the devices again.

[JR_McG]

I don't think it's connected to my account anymore. When I go to the
website, I can see my friends. But it also says there are no devices
paired. I've deleted my tracker and tried to add it again. But it just says
searching, then try again. How do I force a sync?

[RobertoME]

Hi there @JR_McG, welcome aboard to our Community. I see @Rich_Laue have provided you great help. 

If this is the case that your tracker does not show on your account, is require to paired again in order to sync. So if the issue still persist, please take a look at the following link https://youtu.be/eNbozxFz3oA for instructions to set up your tracker.

However in this case you have already an account so you need to set up using your account, keep in mind the following steps:

1. From the Fitbit app dashboard, tap the menu icon in the top left corner.
2. Tap Devices.
3. Tap the + icon in the top right corner.
4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
5. Choose your tracker and follow the onscreen instructions to continue.

In case the tracker is not recognized, verify Power Saving Mode is off. This mode frequently causes the device to disable Bluetooth.

Keep me updated how it goes I'll be around.