sync problem

[harshdeep12]

my fitnit is not getting sync with app after reapeated events what to do

[SunsetRunner]

Hi

Feel free to check out the Fitbit Article regarding not being able to sync the tracker.

https://help.fitbit.com/articles/en_US/Help_article/1866

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Hope it helps

[NotSoMerry]

Fitbit Charge HR stopped syncing at 4:05am, today, 11/8. Have charged it. Tried to sync it with computer using USB cord. Still not working. Bluetooth on phone is working. Problem appears to be with App on phone and Tracker. Any ideas??

[IamThope]

Same problem I have faced till now, try this one: switch off Wi-Fi on your mobile device and turn on mobile data and then try to start sync... It will start syncing.... It worked for my device... Hope it works for you too

[ErickFitbit]

@harshdeep12 @NotSoMerry I recommend restarting the tracker and also checking out the suggested help article @SunsetRunner shared above for an extended list of troubleshooting steps. Let me know if that helps.

[NotSoMerry]

I tried the feedback I received and it didn't work. I then got an update from LG for my phone. When it turned off and restarted, the Fitbit started to sync again. Still don't know why it stopped to begin with, but have another bit of help for someone else. Reboot your phone.


Sent from XFINITY Connect Mobile App

[ErickFitbit]

@NotSoMerry Thank you for confirming that the phone update and phone restart resolved the syncing issue. I appreciate you taking the time to share what worked for you so others experiencing the same symptoms can give that a try as well. Thanks again for checking back in.