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syncing fail

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‎02-24-2016 07:54

‎02-24-2016 07:54

i had reboot my mobile device, turn off and turn on my bluetooth,reinstall my mobile device.. it still can't sync and i restart my tracker how many times.. it still fail to syncing.. why like that?
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‎02-25-2016 03:22

‎02-25-2016 03:22

It's great to see you around @Stanley89. Thanks for troubleshooting the syncing inconvenience you have by yourself. Since you have already tried all troubleshoot possible, I recommend setting up the  tracker as a new device by doing the following from your Android Fitbit app:

 

1. Open the Fitbit app
2. Log in to the Fitbit app
3. Tap the menu button
4. Choose Devices
5. Tap the “+” in the upper right corner
6. Choose your device
7. Follow the onscreen instructions to continue

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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