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terrible app

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‎03-01-2018 06:18

‎03-01-2018 06:18

Instead of making new products how about fixing the huge syncing problems very disappointed with fitbit

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3 REPLIES 3

‎03-01-2018 06:53

‎03-01-2018 06:53

@jafoster, what specific syncing problems are you having, with which trackers?  Since the release of the new Android App v2.67  I have not had a single problem with syncing the Ionic or Charge 2 - they sync as soon as I open the app.

Best Answer

‎03-01-2018 09:22

‎03-01-2018 09:22

I find it incredible that my Fitbit will only SYNC with a 4 year old Android phone with android 4.4 and not my 3 month old Samsung J3 with Android 5.1 which I now find is not supported, why did I have to buy the useless bit of kit to find out that I have to buy a matching phone to use it.

Shame on Fitbit you should give a warning to anyone buying the kit that they need a specific phone to use it as you are very selective with your support.

 

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‎10-21-2019 08:28

‎10-21-2019 08:28

2019, and it still won't sync properly. It drives me crazy.  Most of the time it says it can't find the device, or it just won't sync, full stop. 

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