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time zone not updating

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‎12-02-2019 17:09 - last edited on ‎12-03-2019 11:14 by Fitbit Moderator

‎12-02-2019 17:09 - last edited on ‎12-03-2019 11:14 by Fitbit Moderator

Hello

I'm travelled from Belgium tot Australia my phone changed the time automatically buy even though my steps are correct in the app my watch wont show the right time (for Australia )

 

Moderator edit: Subject for clarity 

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‎12-03-2019 11:13

‎12-03-2019 11:13

Hi @Nickyniem, welcome to the Community Forums! 

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Fitbit device it should display the correct time (Or the one that's configured on your mobile device settings). 

 

However, this may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted.

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