Hi there @Tiny143, I saw this is your first post, so welcome to the Fitbit Community! I'm wondering if you are seeing an error or are you able to reach certain point during the set up process?
Note that you can't set up your Fitbit device from your phone Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions but definitely you know this already, so moving on; make sure of the following:
- Power Saving Mode is turned off on your device. This mode frequently causes the device to disable Bluetooth.
- (Version 6.0+ only) You have location services turned on and the Fitbit app has permission to access your location.
If all of this is correct, then lets try these other steps:
- Turn your Fitbit device off and back on using the instructions in this post.
- Try the setup process again.
- If you can't set up after a restart, reboot your phone (turn it off and then back on).
- Try setting up your device again.
- If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.
Hope this helps to pair your tracker. See you around!
Roberto | Community Moderator"Great things are done by a series of small things brought together.” What's Cooking?
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
