v2.89 splitting sleep into two sections

[VeganDan]

Since switching to v2.89, the app is splitting each night's sleep into 2 sections.  Why the change?

[ashwolve]

@VeganDan Hi and Welcome - I have not had that issue with my s6 and v2.89 - is it possible to provide a screen shot to show what you are seeing

here is mine

Note Thursday I logged a nap check time that's why there is a split entry for that day

so on the basis of above did you wake for longer than a sleep cycle that may account for a discrepancy also if you woke before midnight and went back to sleep after it may log as 2 separate accounts

does this help any with what you are seeing?

kind regards

wayne

[VeganDan]

As you can see, the problem started Thursday when I upgraded to v2.89.  Fitbit also claims that I was awake for an hour last night.  I was asleep. I even checked my heartrate during this time and it was low.  I edited the sleep times for the prior two nights, but not last night.

[ashwolve · Accepted solution]

@VeganDan Hi again - that does look strange to me so lets start with the basics that may help to resolve - please be aware that I do not have access to the same functions that moderators or support have so I am going purely off my own experiences,

firstly there is a small possibility of an issue with the app update on certain devices I would suggest trying to uninstall the app and then re-installing incase there was a break in the download (once you have uninstalled clear your cache and restart your phone then re-install the app and log back in)

are there any other errors in any other data that is synced via your device and the app ie steps not correct, or taking a while to update - this could be a problem with settings or Bluetooth, I can give further assistance on that as well if they are needed

if the sleep data is still incorrect are you certain that you did not wake during those times and not remember maybe due to weather, change in traffic etc (just to cover the base)

if that doesn't work you might want to try a device restart - 2-3 time in a row can sometimes reboot a solid connection follow the link How to restart device

and if all else fails I can only suggest giving support a call the phone number will appear once the office is open (usually 0800 - 1900 Mon-Fri and 1000 - 1700 weekends in the UK)

Customer Support UK

This is for the UK but should you need to change country scroll to the bottom and look for United Kingdom with a down arrow next to it and click on the arrow now you can select your relevant country and the page will refresh

if these don't work I will try and flag a Moderator for additional advice

Kind Regards

Wayne

[VeganDan]

Sorry for the late response, but force closing the app and clearing the cache solved the issue.

[ashwolve]

@VeganDan no worries - glad it is sorted now and hope to see you around the forums

all the best

regards

Wayne