versa keeps turning itself off

[keely289]

my versa keeps vibrating then shows fitbit symbol then turns it's self off!

what is going on?

[SunsetRunner]

I’m not sure what’s going on, @keely289. But the first step in troubleshooting is to restart the device. Tap here for instructions. Do it three times then please let us know how it goes. 

[keely289]

I've just tried your re start 3 times let's see if that makes a difference

[keely289]

 done your restart 3 times  let's see if that does anything

[ShelliFouche]

I am having the same issue, this is my second Versa, first one was returned yesterday for the battery not holding charge (2 months old) and not this one shuts its self off and won’t turn back on. Severely unimpressed. 

[SunsetRunner]

@ShelliFouche - have you tried the restart? 

[keely289]

yes I have tried a restart and a factory reset