your sync has been scheduled and will start soon

[yorkshirerob]

Hi. I have a Samsung Galaxy A3 and a Fitbit Flex.  I've had no issues with sycning the fitbit until I recently upgraded the mobile phone's software.  Now I constantly get the above message.  I've tried uninstalling, reinstalling, turning the mobile on and off, turning bluetooth on and off and nothing seems to work.  I've recently start to receive additonal messages: "pairing rejected by Flex", "unable to communicate with Flex".  This is highly frustrating and I cannot find a way forward.  I've been in touch with Fitbit Tech and been talked through a number of options.  Their solution was to declare the tracker broken and send a new tracker.  After charing the new tracker and inserting it in the band, these issues still remain.  I can't see 2 trackers having the same fault?  Can anyone please help?

[RobertoME]

Hi there @yorkshirerob, welcome aboard to our Community. I'm sorry to hear even after the replacement the issue still persists. Its been a while soince you post this issue, so my first question is how it goes so far? Is the issue still persisting?

If it does, I wonder which version of Android your phone is running?

If you have Android 6.0, due to Google permissions requirements for Bluetooth syncing, you must turn on location services to sync your tracker (Settings > Location). For more information about the latest Google permission requirements, see Google's Android 6.0 Changes document.

Other recommendation would be to try to sync with a Computer if is possible, since you mentioned that our support team already review this issue with you. So the suggestions I can provide might be the same so we can try with a computer to see if the issue is the tracker or the connectivity with your mobile phone.

I'll be around if you need additional help.

[Nikolean]

This issue has been persisting for months with FitBit and is clearly an issue on the company's side rather than the users. It happened to me as early as April and I stupidly bought a new FitBit Flex thinking my old one was somehow damaged. It continued to happen. I received a brand new FitBit Alta as a gift and after just 10 days of using it look what pops up again! Not to mention it claims that it has not synced since last night but is showing me data for half of today. I think I speak for numerous customers when I say the app needs to be updated to remove this glitch. I'm using a Samsung Note 4 with the latest software and location services are on. Give us a solution FitBit other than syncing on our computers because you're supposed be encouraging people to actually leave their desks!

[GlennPH]

I received a Fitbit Blaze for Christmas. I was only only able to successfully synch it once after numerous attempts. Now I'm getting the same error as stated in the title of this thread.

Apologies since I can't figure out how to start a new thread. My current problems with the fitbit blaze are :

1. It does not want to synch, even with wifi, bluetooth and even location on my Android Phone (Galaxy S 5) turned on. I checked, both my phone and the fitbit blaze are successfully paired with bluetooth.

2. Time is wrong, even the date. The watch is 1 hour and 8 minutes off the correct time. Tried changing time zones to no avail ( I'm from Asia , is the fitbit supposed to work in Asia or perhaps it is for US use only ? ).

[RobertoME]

Hello @Nikolean and @GlennPH. Let me start by saying its nice you have joined to our Fitbit Community.

If the syncing issues persists in both scenarios with the Fitbit tracker and the app, I recommend to take a look at the following post: Having trouble syncing? (here's how to fix this).

@GlennPH the location where you are is not causing this issue, since the tracker syncing process is not rule by region and you should be able to sync with no troubles either if you are in the US or in Asia. In addition, Is possible the timezone is off due to your tracker has not synced with your Fitbit account.

Keep me posted if the issue persists. I'll be around if you need more help.

[Nikolean]

I really wish the FitBit Forum Moderators would stop treating customers
like fools and that instead FitBit would roll out software updates with
fixes! Every post that I've seen refers users to that link which I'm sure
99% of posters have seen before going through the process of writing a
complaint in this forum. The fact that the only solution is to constantly
restart one's phone or turn off Bluetooth, regardless of the device type,
is grossly indicative of faulty programming within the fitness tracker
itself. Fitbit will not survive if it continues down this path of customer
negligence.

[yorkshirerob]

Hi,

Many thanks for your thoughts and comments. It gives a little relief that it’s not me that’s causing the problem. I guess it’s a bluetooth software issue then and there's absolutely nothing Fitbit owners can do.

This is such a negative aspect to what is a very useful device.

Regards

Robin