zip gets recognised but doesn't pair

[LVST]

The Android version of the app recognises the zip but doesn't connect.

[SteveH]

Have you checked that your android device is supported by fitbit at www.fitbit.com/devices ?

[LVST]

No, I haven't checked as the zip (the most basic fitbit device) and my phone (Samsung Note 2; Android version 4.4.2) were pairing till last month.

I would be surprised if this phone model / Android version have been bumped off by the march of technology!

[SteveH]

You're right - if it used to work then there's no reason for it to stop working.

I assume then you are having problems trying to sync rather than setting up your fitbit. If so, the first thing to try is a restart using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

[LVST]

Well, just checked - and, it would seem that technology hasn't yet made my phone / OS version obsolète the zip!

[LVST]

Just to list the steps I have taken so far:
1) restarted the zip
2) restarted the app
3) rebooted the phone
4) uninstalled and reinstalled the app

Nothing has worked so far.

[SteveH]

Sounds like you've tried all the normal troubleshooting. It might be worth trying the restart a few more times as it's known to not always work. Failing that it may be time to contact customer support:

contact.fitbit.com

[LVST]

Thanks Steve!

Just got off the phone with customer support and they can't seem to help either!