Aria 1 won't connect after battery change

[reabbott80]

This seems to be a recurring theme.

My router is an ASUS RT-AC1750_B1.

My wireless SSID is set to 2.4ghz

Wireless Mode is set to 'legacy' (for b)

Security mode is WPA2 Personal

Channel set to 11

SSID name alphanumeric only

Turned off the firewall

I have tried to get the scale to connect using the following

MS surface pro 4 (web and 'scale setup' application)

ipad mini

Android Pixel

The scale is within 10ft of my router.

Each time the following happens

I remove the battery for 10 seconds, scale powers on and shows "hi :)" then "v39"

Scale then says 'setup active'

I connect to it

Scale says "networks detected"

I enter the password, hit submit

Scale says "Saving"

Scale says "Joining WiFi"

Router shows a DHCP lease to the scale

Scale says "Linking To"

Scale says "No Sync"

Scale goes back to "Setup Active"

What am i missing here?

Thanks

[JuanJoFitbit]

@reabbott80 It's great to see you in our Fitbit Community! I'm sorry to hear that your Aria scale is not connecting to your network. Thank you by the way, for providing the details of your router and trying the setup process properly.

I'd like you to check one more detail: Please make sure that your router is running the protocol 802.11b. This setting can be reviewed with your Internet service provider. After this try the setup process as described in this help article.

Let me know how it goes! 

[regretpurchase]

I got my service provider to fix the setting and then Fitbit support blamed the problem on something else. Get ready for a lot of wasted time and run around. They don't really have a solution and they won't stand behind their product.

[reabbott80 · Accepted solution]

It is running b

"Wireless Mode is set to 'legacy' (for b)"

What next?

From the forums, it seems like this is a BIG problem. It also seems like part of the reason that the Aria 2 came out. The Aria 2 is the same device, minus this awful pairing method, so rather than fix what was wrong, with their current customers, they fix it and re release the same product as an 'upgrade'

I found an old (very old) Cisco router that has a B only mode, set up a quick network on it, connected it to my newer router and it worked fine. So i can't use this scale with a modern router. I either have to keep a 2nd router plugged in just for this scale, or, find another scale. Not the Aria 2 however considering the issues i had with the Aria 1. Here's a solution at least for those who are still struggling, find an old router and go from there

Moderator edit: merged replies

[JuanJoFitbit]

@reabbott80 I'm sorry for the late response. However, I'm glad to hear that you managed to get your Aria connected to an old router. Thank you for sharing the solution you followed. I understand how you feel about this and appreciate your feedback.

Please don't hesitate to get back if you need further assistance!