I first noticed a problem in May 2023. I mentioned to my son, who lives with me, that my body fat% jumped up after my normal Sunday weigh-in. I have been losing a lot of weight since December of 2022 and my BMI has placed me into a different category, but the body fat% provided by the Aria 2 places me in the previous category. I wasn't born yesterday and understand that as I'm losing weight, I am losing lean body mass as well as fat. On June 9th, I used my OMRON to take my fat measurement. The measurement I received from the OMRON put my body fat% in the same category as my BMI, and my lean body mass was 5.3 pounds heavier than the reading from the Aria 2. I have taken 22 Aria 2 scale readings since June 9th and have tracked the results in a spreadsheet. I have used the OMRON only twice since June 9th and both times the readings correlated to my current BMI. My body fat% reading through the Aria 2 scale has not changed for over a month. It remains the same. Meanwhile, the OMRON shows I'm losing mostly body fat and very little lean, which is what I can visually see as well. I don't know what changed, but the Aria 2 scale is now broken and can't be trusted.
My son told me today that his is the opposite. The scale is providing him with a low body fat%.
Other issues I have noticed. I no longer have visibility to when my son uses the scale, and he is a registered user on the device. I no longer have visibility to when my cat sits on the scale (he shows up as a quest). Since I'm unable to view guest weigh-ins, I can't reassign them to me.
I have taken all steps in other topics in forum to try and resolve this issue. Nothing works. I have verified the setup is correct for both me and my son (we're not athletes).
My membership is up in December. Sadly, I bought a new watch just before Fitbit ended challenges. If I feel my scale is not working come December, I will not be a Fitbit/Google customer anymore and will encourage all three of my sons to join me elsewhere. I had a Tanita body fat scale before I bought the Aria 2. The Tanita worked beautifully on carpet or hard surfaces, for more than 10 years. I have had the Aria 2 for only a couple of years now. I have used fitness watches since 2002. Please get this working and take care of your community before we're all gone.
