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Aria 2 Fat % inconsistent

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‎05-01-2019 08:17 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

‎05-01-2019 08:17 - last edited on ‎09-04-2019 08:45 by Fitbit Moderator

 I purchased Aria 2 about a week ago and so far I’m just frustrated. I upgraded from the Aria 1 to aria 2 Because I had been working out for five weeks and eating healthy but the scale said my body fat went up even though I could see inches lost and muscle gain. I chalked it up to it being an older scale so I bought aria 2  hoping it would be more accurate since it’s newer. However, I am seeing issues still. For example, I stepped on the scale six times in a row this morning and the first three times it said my body fat was 23. Then for the last three times, it said 25.3. Mind you, This was all  within a five minute period.42451E03-A373-4A75-BDED-51DD40F256B7.jpeg

 

 I just spent $130 on this scale And I have both regret and frustration.  Is this a known issue and if so are there any fixes? I’m about to just return it.  There are plenty of smart sales out there that can give me inaccurate body fat that are much cheaper. 

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‎05-02-2019 04:36

‎05-02-2019 04:36

@Brittneyneff Welcome to our Fitbit Community! I'm sorry to hear that your Aria 2 is not providing consistent body fat readings even though you have weighed yourself several times consecutively. I totally understand how frustrating you feel about this.

 

I'd like you to restart your scale by taking out the batteries for 15 seconds and put them back in.

 

As an aside note, I'd like to know if your scale is placed on a hard surface and you are standing on it barefoot and still.

 

If the issue persists, let me know and I'll be happy to follow up!

JuanJo | Community Moderator

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‎05-04-2019 07:58 - last edited on ‎05-06-2019 04:16 by Fitbit Moderator

In response to JuanJoFitbit

‎05-04-2019 07:58 - last edited on ‎05-06-2019 04:16 by Fitbit Moderator

No. That didn’t help and I already do all these things. It is still not being consistent. I weighed myself this morning two times in a row and this is what I got:3BAFB510-CA59-4063-AE52-18FF869357F6.jpeg

 

 

I accidentally marked this as solved but it is not

 

 

Moderator edit: merged reply

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‎05-06-2019 04:19

In response to Brittneyneff

‎05-06-2019 04:19

@Brittneyneff Thank you for getting back and trying the recommended troubleshooting steps.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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