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Aria 2 cannot find any network

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‎05-28-2020 07:30 - last edited on ‎08-26-2020 07:31 by Fitbit Moderator

‎05-28-2020 07:30 - last edited on ‎08-26-2020 07:31 by Fitbit Moderator

My Aria 2 recently stopped working (2 years old). I have been thru all set-up options multiple times and spent many hours on phone with support. Tried resets and restoring using my Samsung S-4 phone, and then Windows 10 laptop. Unit gets part way thru set-up procedure then stops when cannot connect to a network (no network found). I reset my home router, and also tried a spare router, no help. WIERD: One time I was watching my router's connected devices and saw the Aria 2 obtain an IP address as setup began then loose the address when it came time for the Aria 2 to see the network. Now I do not get that far; router says Aria 2 is "off-line".

Support now says no repair available, buy another. They offer "free shipping" as a inducement if purchased from their web-site. Two years is not good product life. Any suggestions would be greatly appreciated? Support file #35827127

 

 

Moderator edit: updated subject for clarity

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‎08-26-2020 07:30

‎08-26-2020 07:30

Hi @robertherrick, it's great to see you in our Fitbit Community. I'm sorry to hear that your Aria 2 couldn't find your network, By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'm also sorry to hear that your scale is no longer covered by the warranty. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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