help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria Air won't enter setup mode

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2021 05:58 - last edited on ‎08-23-2021 16:39 by Fitbit Moderator

‎08-05-2021 05:58 - last edited on ‎08-23-2021 16:39 by Fitbit Moderator

Have tried everything.  Taken batteries out, re-inserted, reset the scale  - still no joy.

Followed Set up a Device from the app (Galaxy A72).  It just doesn't find the scale.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎08-23-2021 16:52 - last edited on ‎05-31-2024 08:57 by Fitbit Moderator

‎08-23-2021 16:52 - last edited on ‎05-31-2024 08:57 by Fitbit Moderator

Welcome, @fraserforrest. It's great to have a new member in the forums.

Thanks for the details provided, as well as the steps tried on your own. It seems you're following the setup process for the regular Aria which can be placed in the setup mode. However, the Aria Air setup process is a little different. Because you have an Android phone, please give a try to the following steps to get your scale connected to your account:

  1. On your Samsung Galaxy A72, tap Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen, tap Force stop and reboot your phone.
  3. Take other Bluetooth devices to another room so they won't interfere with the process.
  4. Place the scale nearby your phone and make sure the Bluetooth is enabled on your phone.
  5. Then, open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Aria Air and follow the on-screen instructions.

Hope this helps.

Best Answer
0 Votes