Thanks. Not sure that my issue (caused by changing my wireless modem)
is the same as you are experiencing but all information is useful and we
all upgrade our modem eventually. Or change the password.
I got an email from support that confirmed two things: delete your
previous setup of the scale on your account and make sure that 802.11b
is enabled in the 2.4 Ghz section of the modem. This is an old scale
and 2.4Ghz is used for a lot of stuff that is distant from the modem.
Your suggestion of a physical reset rather than relying on a 10 second
power down might be right but leaving the batteries out for a minute
rather than 10 sec's should do the same thing.
Their email:
Hi,
We'll be glad to help you connecting your Fitbit Aria scale to your new
WIFI network.
Thank you for contacting us via chat. We'd like to let you know that
once the router/WIFI is changed or once any change is made on the
WiFi network, the setup process has to be completed again. For this
reason we'd appreciate you follow the instructions provided as they may
help you to connect your scale to your new network:
1. First, please make sure that your network meets these requirements:
- Wireless 802.11b (Note: most routers are capable of 802.11b,
but not necessarily configured this way). Also,
note that if your router is a
dual-band router you should separate the 2.4 and 5 GHz into unique
channels and connect specifically to the 2.4GHz which allows for 802.11b.
- WEP/WPA/WPA2 personal security avoid any type of mixed
encryption like 'TKIP + AES'
- Automatic (DHCP) IP setup (static IP configuration not supported)
- The 2.4ghz band should be set to a 'Mixed Mode' that includes 802.11b
- The transmission rate for the 2.4ghz band should be set to 'Up to 54Mbps'
- Check that you're using channel 1 or 11 and not 'Auto'
2. Remove the Aria from your account by following these steps:
* Log into your Fitbit web Dashboard by going at
www.fitbit.com and click on the gear icon in the upper right corner. Select "Aria Scale".
* Select the scale that you would like to delete from the upper right
side of the screen.
* Make sure the "People" tab is selected. There will be a list of
users with a trash can on the right-hand side.
* Choose the line with your credentials, and click the trash can to
delete the scale from your account.
3. Reboot your router by simply unplugging the router or modem from the
power outlet and then plugging it in again
4. If your Aria doesn't display "Setup Active", please restart
your scale to put into setup active mode (this may take several
attempts). To restart your Aria by removing the four batteries and
waiting 10 seconds. .
5. Try to setup your Aria one more time by following the instructions
at: How do I set up my Fitbit device?
If you encounter an issue during the setup, please let us know on which
step you were not able to continue and if you get a message
on the scale or your computer/mobile device.
Let us know if you have additional questions.
Sincerely,
Merari Y and the Fitbit Team
