Aria Scale syncing but App isn't updated immediately

[michae1a1ee]

I can see that my original Aria Scale is syncing... Shows in the Devices list when the last sync took place and it was a few minutes ago.  But the Fitbit app is not showing the most recent data for weight.  Up until a few days ago the measured weight would show up on the Fitbit app almost immediately after the Aria synced.  Now it's taking some amount of time to show up, regardless of refreshing or relaunching the Fitbit app.  Something has happened on the backend to delay the new Aria reading showing in the app.

[CareyS]

What exactly do you mean by "actively investigating"? Does it mean a ticket has been "Opened", "Assigned", or "In Progress and actively working on it in someone's current assignment"?

[phv]

The data makes it fast to the Fitbit server, as a new measure on the device.

The delay is not in the front end but in the move of that information in the corresponding individual user profiles. It affects all ways at looking at the data, including the front-end and the APIs.