help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Aria and Android app show different readings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-22-2019 09:59 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

‎01-22-2019 09:59 - last edited on ‎09-10-2019 14:53 by Fitbit Moderator

My android app displays a different weight to what the Aria says, if I log onto a computer it is the same as the aria and it reads correct from my husbands iphone.

I have logged out of app uninstalled, reinstalled and logged back in, but still same.

Anyone have this problem?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎01-22-2019 12:05

‎01-22-2019 12:05

How much different?  Are we talking a tenth of a pound, several pounds,...?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎01-23-2019 03:31

In response to JohnnyRow

‎01-23-2019 03:31

@SMTS It's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit app shows different weights from your Aria itself. As my friend @JohnnyRow asked, I would also like to know how much different are the readings. In addition, please let us know that is your phone's model.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎01-23-2019 08:50

In response to JuanJoFitbit

‎01-23-2019 08:50

Anything from 2 - 4lb, which isn't great when I'm trying to keep a log of my Dads weight for medical purposes.  For instance the scales read 8 stone 12 for him on Saturday but the app showed 8 stone 9.

 

Phone is a Samsung S9.

Best Answer
0 Votes

‎01-24-2019 07:11

In response to SMTS

‎01-24-2019 07:11

@SMTS Thank you for getting back! Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any doubts! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes